Refund & Cancellation Policy

Cancelling a plan

You can stop your plan from renewing at any time from Plan, credits & billing in the app. You keep the plan, and its credits and features, until the end of the period you have already paid for; after that your account moves to the Free plan. We don’t charge a cancellation fee, and nothing is charged after you cancel.

The free trial

Every new account starts with a free trial that needs no card. If you don’t choose a paid plan, nothing is charged and your account continues on the Free plan.

Refunds

As a general rule we don’t give refunds. There is one exception, for your plan payment (the Trade or Pro charge that renews automatically). We refund it if:

• you reach us within 3 working days of the payment (Monday to Friday, Indian time; the day you pay counts as day zero), and
• none, or less than 5%, of that plan period’s credits have been used.

When we refund a plan payment, ₹100 is kept as a charge and the rest goes back to the payment method you used. Your plan then ends and renewals stop, and we email you a credit note that refers to your original invoice. One-time payments, such as credit top-ups, are final and not refundable.

How to ask

Write to support@myalgoagent.com, or use Help & Support in the app, with your invoice number. Refunds are handled only by our customer support team: a person reviews your payment against this policy and, if it qualifies, approves the refund from our admin portal and confirms by email, usually within 3 working days. The refund reaches you through Razorpay; banks and card networks usually take 5–7 working days to show it.

If we ever charge you by mistake, for example twice for the same period, tell us and we will correct it.

Questions

Write to support@myalgoagent.com and include the invoice number from your email.